Residential
Leave It To The Professionals
Drift Away Pools and Spa offers a level of service unmatched in the residential pool service industry. Using state-of-art software and technology we provide the best customer service possible. We believe in complete transparency by keeping you informed with our weekly service report emails and providing complete access via phone and email.
Each week, after we finish servicing your pool, you will receive an email from our team containing:
1. Photos of you freshly cleaned pool
2. Checklist of services performed while at your pool
3. Chemical readings report (including chlorine, pH and more)
4. Additional communications regarding any issues that our technician noticed while present
Our software is loaded on each technician’s cell phone, providing him with accurate and necessary client information as he completes his route. As he moves from one location to the next, he is made aware of special instructions such as:
What other companies consider “premium service,” we consider standard service. We treat every customer with the utmost respect and care. Thorough pool care ensures clean and safe water at all times. Some of the important steps included in your weekly routine pool maintenance include, as needed:
- Gated community access codes
- Pool access
- Security codes
- Pet situations
- Special equipment configurations
- Unique chemical and treatment requirements
- Emergency client contact information
- Test and balance water chemistry
- Skim surface
- Brush walls and tiles
- Empty pump and skimmer baskets
- Vacuum pool bottom
- Inspect and monitor equipment
- Secure property
- Email weekly service report
When hot tub/spa service is included, a strict maintenance schedule is critical. Proper maintenance is essential to the life of your spa and equipment, as well as water clarity and user health. At Drift Away, we have custom program schedules to keep your hot tub at peak performance.